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FAQ

Frequently Asked Questions

Find answers to common questions About BioStrata Research ordering, shipping, documentation, and product handling. All products are supplied exclusively for research use and are not intended for diagnostic, therapeutic, or human consumption.

Account & Purchasing

Creating a research account provides access to BioStrata’s catalog and secure ordering environment. To get started: • Click the Register button in the top navigation • Provide your organization or research details • Agree to research-use attestations Account approval is automatic once required fields are completed.
All purchases require a verified account to ensure compliance with research use requirements. This helps us maintain proper documentation and ensures products are obtained by qualified researchers and institutions.
BioStrata supports secure electronic payment processing through approved checkout methods. Available payment options will be displayed during checkout. We currently support secure eDebit (Green Money) and approved digital payment methods (ForumPay)

🔒 Crypto Payment Instructions

If selecting Crypto Payment:

• After placing your order you will be redirected to a secure payment page.

• Send the EXACT crypto amount displayed on the payment screen.

• Payments confirm after blockchain network confirmation.

• Orders without payment automatically cancel after expiration.

• Do NOT close the payment window until instructions are completed.

For assistance, contact support before placing your order.

Wholesale research accounts may be available for qualified organizations requiring larger quantities or ongoing supply. Please contact our team to discuss eligibility and research requirements.

Shipping & Handling

Orders are packaged using professional laboratory handling standards to maintain product integrity during transit. Temperature-controlled packaging is used when required based on product sensitivity and shipping conditions. All shipments include tracking information delivered via email. Orders ship Monday through Thursday to reduce extended transit exposure over weekends.
International shipping availability may vary based on destination regulations and research-use compliance requirements. Please contact support to confirm eligibility for international orders.
Orders are typically processed within 24 hours of payment confirmation. Shipping times vary by location and shipping method selected at checkout.
If your shipment arrives damaged, please contact support within 48 hours of delivery with photos of the packaging and contents. Our team will review the issue and provide assistance to resolve the matter promptly.

COA & Documentation

Certificates of Analysis (COA) are available upon request for supported products. Documentation provides batch-level analytical verification and helps ensure transparency for research purposes. To request a COA, please contact support with your product or batch details.
Our COAs include identity confirmation (mass spectrometry), purity analysis (HPLC), physical properties, batch information, storage conditions, and manufacturing date.
Yes. When available, batch-specific documentation may be requested to support research transparency and verification.

Returns & Refunds

Due to the nature of research compounds, returns are limited to damaged or incorrect orders. Contact us within 48 hours of receipt if there are any issues with your order.
Approved refunds or replacements are processed following internal review of the order and issue reported. Resolution options may vary depending on product condition, documentation, and shipping status.

Storage & Handling

Storage requirements vary by product and are listed on each product page and COA. Most lyophilized compounds should be stored at -20°C or below. Reconstituted products typically require refrigeration.
Shelf life information is included on each COA. Properly stored lyophilized compounds typically remain stable for 12-24 months from manufacture date.
BioStrata supplies materials strictly for research use. Reconstitution practices may vary based on research protocols and laboratory standards. Researchers should follow their institutional procedures and applicable laboratory guidelines when handling materials..

Need research support?

Our support team is ready to help with any additional inquiries.

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Research Access Verification

By entering this website you confirm you are at least 21 years of age and acknowledge all products are strictly for laboratory research use only (RUO) and not intended for human or veterinary use.

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